Return Policies

Return Policy – Giftupstore

At Giftupstore, we take great care in crafting and delivering beautiful favors for your most special moments. Your satisfaction is important to us, and we want you to love every item you receive.

Because many of our products are handmade, personalized, or created in bulk for events, we have a limited return window to ensure quality and fairness for all our customers.

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🕒 Return Window

If there is an issue with your order, please contact us within 3 days of delivery. We will be happy to review your concerns and work with you to find a solution.

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✅ Eligible Returns

We accept returns or exchanges only if:

• Your order arrived damaged, defective, or incorrect
  

• You contact us within 3 days of the delivery date
  

• Items are unused and in their original packaging
  

Once approved, we may offer a replacement, refund, or store credit depending on the situation.

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❌ Non-Returnable Items

We do not accept returns for:

• Custom or personalized items
  
  

• Bulk orders placed for events
  
  

• Items returned after the 3-day window
  
  

• Items used or not in original condition
  
  

Please double-check all customizations before finalizing your order to ensure everything is correct.

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📦 How to Request a Return

To start a return, please email us at [your email] with:

• Your order number
  
  

• Photos of the item(s) in question
  
  

• A brief description of the issue
  
  

Our support team will respond within 1–2 business days to guide you through the next steps.

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💬 We're Here to Help

Your celebration matters to us, and so does your peace of mind. If you have any concerns about your order, don’t hesitate to reach out—we’re happy to help make things right.

Thank you for choosing Giftupstore for your special occasion.